Privacy Policy
how we protect and handle your data
Our Privacy Promise
At Taipei101, we believe that privacy is a fundamental human right. As a hosting provider, we are custodians of your data, and we treat that responsibility with the utmost seriousness. We are committed to minimizing data collection, transparent processing, and robust security measures to protect your digital footprint.
01Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
Information You Provide
- Account Information: Name, email address, and password when you register.
- Billing Information: Payment details, billing address, and transaction history.
- Verification Data: Identity documents (e.g., passport, driver's license) required for KYC/AML compliance as a registered MSB.
- Support Communications: Information you share when contacting our support team.
Automated Information
- Usage Data: Server logs, bandwidth usage, and API interaction metrics.
- Device Information: IP address, browser type, operating system, and referral URLs.
- Cookies: Small data files stored on your device to ensure proper website functionality and session management.
02How We Use Your Data
We use the collected data for specific, legitimate purposes:
- To provision and manage your Virtual Private Servers (VPS) and other services.
- To process payments and prevent fraud.
- To comply with legal obligations, including FinCEN and BSA regulations.
- To communicate with you regarding service updates, security alerts, and support tickets.
- To improve our platform performance and user experience.
- To enforce our Terms of Service and Acceptable Use Policy.
03Data Sharing & Disclosure
We Do Not Sell Your Data
Taipei101 does not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information in the following limited circumstances:
- Service Providers: With trusted vendors who assist in operating our business (e.g., payment processors, fraud prevention services) bound by strict confidentiality agreements.
- Legal Requirements: To comply with applicable law, regulation, legal process, or governmental request (e.g., subpoenas, FinCEN reporting).
- Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business.
04Data Security
Technical Safeguards
We employ industry-standard encryption protocols (TLS/SSL) for data in transit and at rest. Our infrastructure is protected by advanced firewalls, intrusion detection systems, and regular security audits.
Access Controls
Access to personal information is restricted to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
05Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
06Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access
Request a copy of your personal data.
Right to Rectification
Request correction of inaccurate data.
Right to Erasure
Request deletion of data (subject to legal retention).
Data Portability
Request transfer of your data to another service.
07International Transfers
Our servers and operations are located in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information. By using our services, you consent to any such transfer of information outside of your country.